Tuesday, November 18, 2008

Such a Rip-off!

So as it turns out, the Britax carseat uber-awesome deal that I found on Sunday, was a complete and utter rip-off.

Apparently Target "mispriced" the item. And instead of it being on sale for $42.99 it should have been $279.99. Umm, who do you have typing in these prices, because those numbers aren't similar at all? And what makes this doubly frustrating for me was that I had ordered another item that was also on sale and THAT item was also mispriced. What exactly are the odds of that? 2 out of 3 items that I order are cancelled because somebody inputted an incorrect price.

To say that I'm frustrated with Target is an understatement and I can promise you that I'm one of many, many women in the same boat. The email that they finally sent stating the mistake was borderline rude. You know, as if I somehow made the pricing error myself.

And they have yet to offer any sort of compensation for their mistake. Now, I'm not someone who goes around demanding what people and companies are going to do for me when they've "done me wrong", but I do feel that in this case, some sort of discount or free shipping coupon would be warranted in appeasing their customers. For one reason, Target is currently losing money. The last quarter they saw a drop in their profits. For another reason, we're upon the Christmas shopping season. Do they really want to leave a bad taste in the mouths of an overwhelming number of Mommas who will be doing the majority of the Christmas shopping?

I will keep you posted on the outcome of this. I've already exchanged a couple of (very polite) emails with a Customer Service Rep over there. I'm curious to see what happens.

And now I'm stuck with a train that I randomly threw into my order just because. That's what I get for being an impulsive shopper. But maybe it will work under my tree and it will be worth some of this hassle.

3 comments:

Unknown said...

That stinks!! I went to the site to order one and it said the item was out of stock so I had totally forgotten about it. I agree that they should be making some sort of effort to try to appease the people who thought they were getting a really good deal. That's total crap.

Aileen said...

I'm sorry to hear about your ordeal! And for them to be rude on top of that is just crazy! It sounds like you handled it good though!

Melissa said...

That is frustrating and I do agree there should be some compensation made.I just realized I put that I love Target on my facebook and it was because I loved the clothes I bought today. Not b/c of their customer service...;o)